Zoom is continuing its effort to reposition itself beyond a basic video conferencing tool with the release of AI Companion 3.0, a major update that places artificial intelligence at the center of what happens before and after meetings. Rather than focusing solely on live calls, the new version emphasizes how recorded conversations, notes, and documents can be turned into follow-up actions that extend across a typical workday.
The update reflects Zoom’s move toward what it describes as agentic AI. In practical terms, this means the system is designed to do more than generate summaries. AI Companion 3.0 aims to understand context across multiple meetings, documents, and tasks, helping users identify next steps and keep work moving without relying on detailed prompts or manual organization. The emphasis is on continuity, with meetings serving as one input among many rather than isolated events.
A new web-based interface sits at the center of this shift. Accessible through a desktop browser, it combines meetings, notes, and files into a conversational workspace. Users can ask questions about past discussions, surface insights, and draft follow-ups without uploading transcripts or carefully structuring queries. The experience is intended to feel closer to an ongoing work assistant than a post-call summary tool.
Zoom says this capability is supported by a federated AI approach. Instead of relying on a single model, the system combines Zoom’s own technology with third-party models from providers such as OpenAI and Anthropic, as well as open-source options including NVIDIA’s Nemotron. This strategy prioritizes flexibility and accuracy, particularly through improvements in transcription, captions, and translation, which feed into how well the AI interprets conversations and identifies tasks.
Several new features expand how information can be retrieved and reused. Agentic retrieval allows searches across meeting summaries, transcripts, and notes, along with connected storage services like Google Drive and Microsoft OneDrive. Support for Gmail and Outlook is planned. Post-meeting follow-up tools can automatically generate task lists and draft emails, while a Daily Reflection Report provides an overview of meetings, updates, and priorities to help users organize their day.
For document-heavy workflows, agentic writing mode enables drafting and revising content based on specific meetings within a canvas-style editor. Files can be exported to formats such as Word, PDF, and Markdown, with collaboration continuing in Zoom Docs through comments, version history, and co-authoring.
Additional tools are on the way. My Notes is expected to transcribe in-person meetings or calls held on other platforms, and workflow automation features in beta can compile summaries and highlights with minimal user input.
Zoom has also emphasized privacy safeguards, noting that customer data is encrypted in transit and at rest and that communications content is not used to train Zoom or third-party AI models. This positioning appears aimed at enterprise customers cautious about adopting AI-driven tools.
AI Companion 3.0 is included in paid Zoom plans, with a standalone option priced at $10 per month and limited features available to free users. Overall, the update suggests Zoom is trying to turn meetings into a foundation for ongoing work management rather than a task that ends when the call does.
