Samsung Gulf Electronics has introduced Galaxy Expert Care, an after-sales program aimed at simplifying screen repair for Galaxy device owners in the UAE. The service focuses on providing certified repairs using genuine Samsung components while emphasizing accessibility and reliability through its authorized service centers.
Galaxy Expert Care is available for purchase via Samsung’s official website and currently covers select flagship models, including the Galaxy S and Galaxy Z Series. Customers can choose between two service options: a complimentary pick-up and delivery service that promises turnaround within three business days, or a drop-off option at an authorized service center that aims for same-day completion when possible.
Repairs conducted under Galaxy Expert Care are handled by trained Samsung technicians and include a three-month warranty on replaced parts. Each service appointment also offers a complimentary device check-up, ensuring other potential issues are diagnosed early.
According to Kiran Tewari, Director and Head of Customer Service Division at Samsung Gulf Electronics, the initiative is meant to make professional repair services more accessible and to assure users that damaged displays can be restored quickly and accurately using authentic components. The program’s structure reflects the increasing need for reliable device maintenance as smartphones continue to play a central role in daily communication and work.
While Samsung positions Galaxy Expert Care as a premium yet convenient repair solution, the service also highlights the growing competition among smartphone brands to enhance post-purchase support. In recent years, manufacturers have sought to build stronger consumer trust through transparent repair pricing, extended warranties, and greater availability of genuine parts — an area where customer expectations continue to rise.
By focusing on certified parts, verified technicians, and streamlined logistics, Samsung’s new service adds another layer to its customer care offerings, catering to users who prioritize both speed and authenticity in phone repairs. Galaxy Expert Care is now available in the UAE through Samsung.com, with additional details and booking options accessible online.
